Since the COVID-19 pandemic began, pharmacies across the world have installed RoboWall to help limit interaction. But that’s only part of the growing popularity. RoboWall differentiates the pharmacy and provides a technology offering that modern customers appreciate.
Benefits to the pharmacy and staff: Heightened organization of the Rx pickup process. Effectively extend the pharmacy’s hours of operation to 24/7. Avoid long patient lines and lost orders. Track the status of every order. Store up to 224 orders. All activity is logged and saved so data is readily available at any time. Match the exterior of RoboWall with your pharmacy’s branding.
Benefits to the customer: Receive alerts via SMS that an order is complete. Retrieve medications when convenient (24/7), especially important for customers who desire limited interaction. Data is secure, with no outside link to patient or prescription data. After-hours access from the street-side or common lobby.
How RoboPharma works
Stocking RoboWall Inside The Pharmacy: After completing a customer script, the pharmacy technician signs into RoboWall. The software chooses one of the available 224 cells in the carousel. Barcode-scan match is possible. The technician loads the patient order in a matter of seconds. Upon completion, RoboWall software automatically notifies the patient via SMS (text) that the prescription is ready.
Customer Pickup Outside The Pharmacy: After receiving an SMS message (text) from RoboWall, the patient arrives at the outside of the pharmacy at her/his convenience, enters the unique PIN-code and date of birth, and picks up the waiting order from one of 7 delivery windows. All transactions are registered.
Integrates with ScriptShelves: The full power of RoboWall occurs when your pharmacy includes our ScriptShelves automated Rx hand-out system. ScriptShelves software interfaces with RoboWall to ensure the right patient orders are stored in the right location to suit your customer’s preference –in-store to be retrieved by the pharmacy staff that are guided to the right location quickly by ScriptShelves, or outside at the RoboWall kiosk.
RoboWall is designed to:
- Add efficiency to Rx hand-out
- Shorten customer wait times
- Reduce strain on the pharmacy staff
- Eliminate any chance for lost or misfiled patient orders
- Heighten prescription dispensing and delivery accuracy
- Improve customer satisfaction
