The Challenge

King Salman Military Hospital (Tabuk, Saudi Arabia) experienced a rapid increase in outpatient pharmacy volume, leading to long wait times for medication pick-up and parking challenges. The need for an efficient solution was critical to improve patient experience and manage the growing demand.

The Solutions Evaluation

A tender was issued to automate the pharmacy, which included the introduction of Capsa Healthcare’s RoboPharma automation technology. This innovative approach aimed to streamline medication dispensing and enhance patient pick-up efficiency through the novel RoboWall kiosk system.

The Implementation

The implementation process involved the installation of the world’s first drive-through RoboWall unit. This solution not only eased parking congestion but also extended operating hours, offering patients the convenience of picking up their medications directly from their vehicles.

The Benefits

The introduction of RoboWall brought multiple advantages:

• Time Savings: Drastically reduced wait times for patients, averaging just 20 seconds for medication pick-up.
• Cost Savings from Home Delivery: Significant reduction in home delivery costs, leading to substantial annual savings.
• Alleviation of Congestion: Decreased lines inside the pharmacy and eased parking lot congestion.
• Ease of Use: User-friendly interface for both pharmacy staff and patients, ensuring seamless integration and operation.

Explore Further

King Salman Military Hospital’s innovative approach to pharmacy automation has set a new standard in healthcare efficiency and patient satisfaction. For a detailed insight into this groundbreaking project and its impact on healthcare delivery, download the full case study here. Discover how Capsa Healthcare’s solutions can transform your healthcare facility.

Watch the video below for more about RoboWall for streamlined pharmacy Rx pickup.

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Overview

Royal Medical Services – King Hamad University Hospital (RMS-KHUH) in Bahrain revolutionized its medication management process with Capsa Healthcare’s MedLink Medication Management Workstations. This innovation has significantly enhanced patient care and streamlined workflows within the hospital.

King Hamad University Hospital’s Challenges

• Medication Distribution Accuracy: Ensuring accurate medication distribution to a growing patient population.
• Integration with IT Infrastructure: Need for a system that could integrate with existing IT and medication administration systems.
• Patient Safety and Efficiency: Improving patient safety and optimizing medication administration efficiency.
• Inventory Management: Maintaining complete inventory tracking to prevent stockouts and ensure availability of medications.

Solutions

The hospital adopted Capsa Healthcare’s MedLink Medication Management Workstation for its:

• Patient-Specific Lockable Drawers: Enhancing medication security and accuracy.
• Barcode Integration: Aligning with the hospital’s barcoded medication administration system.
• Adaptability and Ease of Use: Fitting seamlessly into various hospital settings and workflows.

Results

• Enhanced Workflow Efficiency: Faster medication administration and improved nursing routines.
• Improved Medication Storage: Better organization and optimization of storage space.
• Increased Patient Safety: Reduction in medication errors due to scannable patient wristbands and secure medication storage.
• Robust Tracking and Accountability: Improved tracking and accountability in medication distribution.

Conclusion

The successful deployment of MedLink at RMS-KHUH has not only improved medication administration within the hospital but also set a precedent for standardizing workflows and enhancing patient care across medical facilities in Bahrain.

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Center Street Pharmacy in Apex, North Carolina, faced significant challenges with its existing eMed Solutions automated dispensing cabinets, particularly in providing satisfactory service to long-term care (LTC) facilities. The challenges amplified when they decided to switch the dispensing system during the COVID-19 pandemic, with obstacles like facility lockdowns, staffing shortages, and the need to complete the installation across 10 facilities within a one-month window.

Challenges Of Center Street Pharmacy

• Existing automated dispensing cabinet (eMed Solutions) was not meeting the needs of staff and patients.
• A tight one-month window to install a new dispensing system across all 10 LTC facilities.
• Staffing shortages and facility lockdowns due to the COVID-19 pandemic.
• Need for seamless integration with existing pharmacy software.
• Remote training requirements for pharmacy and nursing staff.

Replacing Existing eMed Solutions

Center Street Pharmacy chose to replace eMed Solutions with NexsysADC from Capsa Healthcare. The transition involved several steps, including configuring and assembling 13 new NexsysADC cabinets, loading them with medications, and implementing seamless software interfaces. Capsa Healthcare provided remote training and help videos, enabling the pharmacy to navigate the transition efficiently despite the pandemic challenges.

Results

• Reduced on-call service costs by 30%.
• Seamless integration with Softwriters’ FrameworkLTC software.
• Enhanced ability to monitor medication inventory, expiration dates, and nursing access.
• Simplified restocking process, leading to operational efficiency.
• Provided flexibility to customize medication stock according to each facility’s specific needs.
• Virtual training resources made it easy for new hires and existing staff to adapt to the system quickly.

Conclusion

Despite several operational and pandemic-related challenges, Center Street Pharmacy successfully transitioned to NexsysADC automated dispensing cabinets across 10 LTC facilities. This transition not only improved medication management and staff satisfaction but also resulted in significant cost savings. The remote training and support from Capsa Healthcare were crucial in making this complex transition surprisingly straightforward.

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Pharmasave Gananoque, a high-performing community pharmacy in Ontario, Canada, sought to manage increased labor demands exacerbated by the COVID-19 vaccine rollout. They turned to technology for a solution and found it in the Kirby Lester KL108, a robotic filling device.

Meeting High Labor Demands with Robotic Assistance

Daryl and Eric McElwain, the father-and-son team behind Pharmasave Gananoque, faced tremendous challenges in managing increased workload due to the COVID-19 vaccine distribution. With pharmacies being pushed to their operational limits, the team recognized that doing more with the same staff level was a formula for failure. Their challenges also included:

• Scaling for the pharmacy’s role as a healthcare partner, not just a prescription filler.
• Maintaining efficiency and accuracy while toiling for months on vaccine administration.

Kirby Lester KL108: The Game-Changing Robot

To cope with these labor and operational challenges, they invested in the Kirby Lester KL108 robotic filling device. The device’s self-calibrating cassettes allowed for quick medication swaps, and it seamlessly filled the gap left by a departed employee. The robot essentially served as an extra technician, filling prescriptions for 10 hours a day and allowing the human staff to focus on more complex tasks like vaccine administration and customer service.

Results

• Labor Efficiency: One employee could be let go without needing a replacement due to the robot’s efficiency.
• Enhanced Customer Perception: Clients and local physicians took notice of the pharmacy’s cutting-edge technology.
• Expanded Service Range: Freed human resources to explore new services like genetic testing and more travel vaccine plans.
• Immediate ROI: The robot paid for itself, especially when combined with advantageous tax clauses.

Conclusion

The Kirby Lester KL108 robotic filling device has proven to be an invaluable asset for Pharmasave Gananoque. It not only filled a labor gap but also provided the pharmacy with the ability to efficiently manage a much greater workload, offering flexibility to enter new markets and services. Given the success, investing in technology like the KL108 robotic filling device is a compelling solution for pharmacies facing labor shortages and operational strain.

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Two distinct pharmacy settings, Memorial Hospital Outpatient Pharmacy in Gulfport, Mississippi, and Mitchell’s Park Street Pharmacy in Calico Rock, Arkansas, have discovered a common solution to various challenges through the Kirby Lester KL1Plus from Capsa Healthcare. This “Swiss Army knife” of pharmacy prescription filling has proven to be versatile, meeting the specific needs of both pharmacies.

Challenges

• Mitchell’s Park Street Pharmacy: Ending Customer Disputes

This community pharmacy in Arkansas was plagued by frequent customer disputes over mis-dispensed quantities of medication, particularly controlled substances. The arguments were not only disruptive but also consumed significant time and resources.

• Memorial Hospital: Need for Low-Cost Automation

Following a major expansion and introduction of new services, Memorial Hospital’s pharmacy staff were at capacity. They needed to streamline their prescription filling processes to meet increasing labor demands. Despite several technology implementations, challenges persisted.

Solution: The Multifaceted Kirby Lester KL1Plus

Both pharmacies turned to the Kirby Lester KL1Plus, a combination scan-verification system and pill counter with user tracking features. For Mitchell’s Park Street Pharmacy, the device eradicated the “he said/she said” dilemma by keeping a comprehensive record of each filled prescription. At Memorial Hospital, the device fit perfectly within the pharmacy’s limited space and improved efficiency by catching discrepancies early in the prescription filling process.

Results

Mitchell’s Park Street Pharmacy:

• Elimination of customer disputes over medication counts.
• Improved reputation in the community.

Memorial Hospital:

• Enhanced efficiency, enabling the pharmacy to manage the increased workload.
• Minimized discrepancies in prescription filling.

For both pharmacies, the KL1Plus saved time for pharmacists and technicians and integrated seamlessly with existing pharmacy management systems.

Conclusion

The Kirby Lester KL1Plus has proven to be a one-size-fits-all solution for two very different pharmacy settings. Its versatility and efficiency have made it an indispensable tool for Mitchell’s Park Street Pharmacy and Memorial Hospital, offering robust features that fit both operations like a glove. Whether a pharmacy is dealing with customer disputes or needs to streamline its operations amid expansion, the KL1Plus offers a compelling solution.

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Little River Medical Center (LRMC) in South Carolina faced challenges in ensuring easy healthcare access for children in Horry County schools, especially those with chronic conditions like asthma or diabetes. To address this need, LRMC looked into implementing telehealth services within schools and between its six clinics. After evaluating several options, they chose Capsa Healthcare’s CareLink Nurse Workstation, integrated with the IronBow CLINiC with Poly Codec, to deploy telehealth services.

Challenges in Providing Efficient Healthcare in Schools

• Limited Access to Healthcare: Children in Horry County schools had restricted access to immediate medical care, requiring parents to leave work for doctor visits.
• Chronic Conditions: Students with chronic health conditions were often missing more classes due to their frequent medical appointments.
• Operational Efficiency: There was a need for a solution that would be versatile enough to serve multiple locations without complicating operational and support costs.

Telehealth: The Game-Changer

The chosen solution, Capsa Healthcare’s CareLink Nurse Workstation, provided a robust and secure platform for telehealth services. The workstation was capable of video communication and housed all the necessary telehealth components securely. Additionally, the workstation was integrated with IronBow CLINiC with Poly Codec to facilitate immediate access to healthcare for students.

Results

• Reduced Absenteeism: Students were less likely to miss classes as telehealth services were available directly in the schools.
• Convenience for Parents: Parents no longer needed to take time off from work for doctor visits, as physicians could prescribe medications remotely.
• Versatility: When the COVID-19 pandemic arrived, the CareLink workstations were easily repurposed for use in pop-up COVID-19 testing tents.
• Centralized Administration: The CareLink system allowed for centralized control, greatly simplifying administrative work.

Conclusion

The implementation of the CareLink Nurse Workstation has not only improved healthcare access for students but has also provided a versatile and efficient solution for diverse healthcare needs, including emergency responses like COVID-19 testing. This has solidified LRMC’s commitment to delivering quality, compassionate care and reducing operational complexities.

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Wye Valley NHS Trust in England was working to roll out a new Electronic Patient Record (EPR) system across its healthcare network, which included a small county hospital and satellite community hospitals. The Trust had a two-phase program, first focusing on replacing the existing Patient Information System (PIS) and theatre systems, and the second phase aimed to enhance clinical functionality and data documentation. They sought a trolley platform that could support these systems and evaluated various options before settling on Capsa Healthcare’s M38e Mobile Computing Carts.

Challenges at Wye Valley NHS Trust

• Technology Limitations: Many of the Trust’s existing trolleys had aging batteries, limiting their mobility and function.
• Enhanced Clinical Functionality: The second phase required equipment that could be flexibly configured for various clinical tasks like ward rounds, pathology, sample collection, and patient observation.
• User-Friendly: The Trust wanted a solution that was not only durable but also clinician-friendly.

Capsa Healthcare M38e: The Right Solution

After multiple rounds of testing and gathering clinician feedback, Wye Valley NHS Trust decided that the M38e Mobile Computing Carts by Capsa Healthcare were the best fit. These trolleys were durable, easy to use, and most importantly, could be configured for various clinical tasks. They were delivered to the county hospital, configured, charged, and then deployed to the satellite hospitals. Quick user guides were developed for clinicians to ensure smooth operation.

Results

• Reliable Computing: The deployment of M38e trolleys provided reliable computing capability across the Trust’s network.
• Flexibility: The carts are configurable for specific departments or workflows, offering a stable platform for care delivery.
• Clinician-Friendly: Feedback from clinicians confirmed that the M38e trolleys were easy to use and maneuver, meeting one of the critical evaluation metrics.
• Effective Support: Capsa’s after-sales service was outstanding, and any issues encountered were quickly resolved.

Conclusion

The adoption of Capsa Healthcare’s M38e Mobile Computing Carts successfully addressed Wye Valley NHS Trust’s needs, providing a durable, flexible, and clinician-friendly platform. This has set the stage for the implementation of a new EPR system aimed at enhancing clinical functionality and patient care. The trust has effectively moved closer to its goal of improving healthcare services with the help of this stable and reliable computing platform.

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Jackson Health System, a comprehensive healthcare network in Miami, FL, faced a critical challenge in upgrading its Electronic Health Records (EHR) system. With a deadline of two months for the implementation, the system needed a robust mobile computing cart solution to support its new EHR initiative named MIRACLE (Medical Information Record Advancing Clinical Excellence).

The EHR Conundrum at Jackson Health System

In 2014, Jackson was operating on a hybrid EHR process that combined both paper and electronic documentation. This presented a myriad of issues, including workflow inefficiencies and an inability to meet Meaningful Use requirements. The organization recognized that its existing mobile computing carts were outdated and would not suffice for the new EHR system, putting the success of MIRACLE at risk.

Choosing the Right Mobile Cart Solution

Jackson Health System launched a competitive evaluation process to identify the most suitable mobile computing carts. They evaluated several vendors based on various factors such as usability, stability, ergonomics, and maintenance programs. The system ultimately chose mobile computing carts from Capsa Healthcare to support MIRACLE.

Results

• Quick Deployment: All 800 Capsa mobile computing carts were deployed within a five-week period across multiple facilities.
• Workflow Enhancement: The carts led to significant improvements in clinical workflow and streamlined documentation processes.
• Improved Ergonomics: Nurses reported a more comfortable and efficient work experience, thanks to the ergonomic features of the new carts.
• Better Patient-Nurse Interaction: The new carts enabled nurses to spend more time in patient rooms, reducing the need to leave for documentation purposes.
• Regulatory Milestones: The new EHR system and cart deployment helped Jackson Health System meet Meaningful Use objectives and advance from HIMSS Stage 3.5 to Stage 6.

Conclusion

The timely and successful deployment of Capsa Healthcare’s mobile computing carts played a pivotal role in Jackson Health System’s EHR upgrade. Not only did it streamline clinical documentation and medication delivery, but it also met the high expectations of both clinical and I.T. stakeholders. The project stands as a testament to how choosing the right technology can dramatically improve healthcare delivery and operational efficiency.

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