The Challenge

King Salman Military Hospital (Tabuk, Saudi Arabia) experienced a rapid increase in outpatient pharmacy volume, leading to long wait times for medication pick-up and parking challenges. The need for an efficient solution was critical to improve patient experience and manage the growing demand.

The Solutions Evaluation

A tender was issued to automate the pharmacy, which included the introduction of Capsa Healthcare’s RoboPharma automation technology. This innovative approach aimed to streamline medication dispensing and enhance patient pick-up efficiency through the novel RoboWall kiosk system.

The Implementation

The implementation process involved the installation of the world’s first drive-through RoboWall unit. This solution not only eased parking congestion but also extended operating hours, offering patients the convenience of picking up their medications directly from their vehicles.

The Benefits

The introduction of RoboWall brought multiple advantages:

• Time Savings: Drastically reduced wait times for patients, averaging just 20 seconds for medication pick-up.
• Cost Savings from Home Delivery: Significant reduction in home delivery costs, leading to substantial annual savings.
• Alleviation of Congestion: Decreased lines inside the pharmacy and eased parking lot congestion.
• Ease of Use: User-friendly interface for both pharmacy staff and patients, ensuring seamless integration and operation.

Explore Further

King Salman Military Hospital’s innovative approach to pharmacy automation has set a new standard in healthcare efficiency and patient satisfaction. For a detailed insight into this groundbreaking project and its impact on healthcare delivery, download the full case study here. Discover how Capsa Healthcare’s solutions can transform your healthcare facility.

Watch the video below for more about RoboWall for streamlined pharmacy Rx pickup.

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